{"id":1931,"date":"2026-02-09T15:36:25","date_gmt":"2026-02-09T15:36:25","guid":{"rendered":"https:\/\/fusionarena.tekbyt.com\/zuerich\/faqs\/"},"modified":"2026-02-17T07:46:47","modified_gmt":"2026-02-17T07:46:47","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fusionarena.tekbyt.com\/en\/zuerich\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humor<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
How does the booking process work with you? How much time do we need? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

If you’re playing a full-body VR game, you should plan to be there for about 1 hour:<\/p>

  1. Please arrive 15 minutes before your appointment for administrative tasks, including check-in with rules and liability waiver.<\/p><\/li>

  2. You can watch the health and safety video on site at the booked time.<\/p><\/li>

  3. You will then receive a briefing on the technology and the mission.<\/p><\/li>

  4. Let’s get started: Head to the VR room to get equipped!<\/p><\/li>

  5. The mission itself takes 21\u201330 minutes, depending on the game and your speed.<\/p><\/li>

  6. After the mission, the equipment is dismantled.<\/p><\/li>

  7. The free lounge games are included in your ticket. After the game, you are welcome to stay for a drink and chat about the experience. <\/p><\/li><\/ol>

    You should allow about 90 minutes for a double round.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    What age are the games suitable for? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Recommendation<\/p>

    Full-body VR (TrueVR): The minimum height for the game is 135 cm and the minimum age is 10 years.
    VR Light (Genzone): The headset will generally stay on a 7-year-old. However, we recommend Genzone for children under 10. <\/p>

    Children’s\/Youth Groups (12 years and younger)<\/p>

    Up to 5 players can play alone. From 6 players onwards, an adult must be present to coordinate the game. <\/p>

    The new youth protection law 2025 in Switzerland<\/p>

    From January 1, 2025, providers like us will also be held liable if we allow children and young people to play games that are not intended for their age. Press release: https:\/\/bit.ly\/40fFd0X<\/a>. <\/p>

    What does this mean in concrete terms? <\/p>

    1. Escape rooms and adventure games for ages 10 and up<\/p><\/li>

    2. PvP shooter laser tag for ages 10 and up<\/p><\/li>

    3. Zombie shooter for ages 12 and up<\/p><\/li><\/ol>

      The two zombie shooters are definitely no longer suitable for children under 12 (PEGI rule = violence against fantasy creatures). The PvP shooters against each other don’t involve blood; they function like laser tag. We will continue to allow these games for ages 10 and up. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      What if there are more than 10 of us? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      For events with more than ten people, our consulting team is available to assist you. We would be happy to discuss the best option for your occasion, whether it’s individual bookings or a private event package. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Where can I see your available appointments? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Either under “Book Now” for each game or on the desktop PC under “Book Now” in the main menu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Do I have to wear contact lenses? Can I wear my glasses? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      If your glasses aren’t huge, they’ll fit under the VR glasses without any problems.<\/p>

      However, you’ll have the best experience with contact lenses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      What if we have one more\/one less person? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      If the game allows it based on the number of players (you can see this in the game overview, minimum\/maximum number of players), then you simply pay the additional fee on site. Please understand that we cannot refund overpaid players. In such a case, we will issue a voucher. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      When should we arrive? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      We recommend that you arrive on time or 10-15 minutes before your appointment.<\/p>

      Directions to the Fusion Arena can be found under the “Contact” menu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Can you also guide us through the game in English? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Yes, that’s no problem. Our staff are fluent in German and English. The game itself contains no written or spoken language. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      How long does a game last? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      The game duration varies between 20 and 30 minutes. Please note that this is the actual mission time within the headset. Your time with us, including arrival, introduction, mission briefing, and getting ready, should be set aside approximately one hour. You can find more information in the product description for each experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Can we reschedule our appointment at short notice? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Unlike in a cinema, we can only sell one slot per “showing.” Therefore, our terms and conditions are strict regarding this. We will try to find a solution with you, but please understand our situation. The average advance booking time for an event with several people in Switzerland is two weeks. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      What if we get stuck? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      You will then receive further instructions via radio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      When will new games be released? How will I find out about them? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      We usually receive two new games per year. The best way to stay informed is to follow us on Instagram or subscribe to our newsletter. That way you’ll also get to see special offers. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      What if I get sick during the game? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Experience gained over several years of operation at the Fusion Arena since 2018 clearly shows that less than 1% of visitors have had to end their experience due to nausea or discomfort. If you feel unwell, you can notify the game master and remove the VR headset at any time. All experiences are always supervised by a VR operator who will assist you. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Are we allowed to drink alcohol before the game? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      We do not recommend it, as the risk of accidents increases. Please note that you will be carrying 7,000\u201310,000 Swiss francs worth of equipment\u2014per player, mind you. The technical equipment is not mass-produced, which makes repairs expensive. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Is it okay for someone with epilepsy to play? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      At your own risk and liability. The risk of an epileptic seizure exists in VR; therefore, Fusion Arena and the manufacturers of VR headsets disclaim all liability. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Are we playing against each other? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Most games require teamwork. In PvP (person vs. person) shooters, you can split into two teams and play against each other. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Can I see and hear my teammates? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Yes, you can see all the other players and identify them by their height and body language. Each player can communicate with their teammates via microphone and headphones. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Can I move freely in the game? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Yes, the experience is wireless across an area of \u200b\u200b100-200 square meters, depending on the game.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

      \n\t\t\t\t\n\t\t\t\t\t
      Do you develop the games yourselves? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      No, the games are developed by our Swiss partner company TrueVRSystems in Dietlikon. Fusion Arena belongs to Pandally AG, a Swiss company founded in 2017. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      FAQs There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humor Frequently Asked Questions How does the booking process work with you? How much time do we need? If you’re playing a full-body VR game, you should plan to be there for about […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1699,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1931","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/pages\/1931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/comments?post=1931"}],"version-history":[{"count":0,"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/pages\/1931\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/pages\/1699"}],"wp:attachment":[{"href":"https:\/\/fusionarena.tekbyt.com\/en\/wp-json\/wp\/v2\/media?parent=1931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}